Introduction

Session Reminder Email Notifications are a feature available that provides community members with an email notification in advance of each session they have signed up for. These automated email reminders are sent to participants at two key moments: three days and fifteen minutes before the start of each session.

• 72-Hour Reminder Email: Participants will receive a helpful reminder three days before the session begins, giving them time to prepare or make necessary adjustments.
• 15-Minute Reminder Email: A final reminder will be sent shortly before the session starts, making it easy for participants to join on time with everything they need.

These reminders help reduce no-shows, improve engagement, and ensure everyone has the information they need right when needed.

Table of Contents

• Who will receive Session Reminder Emails
• Layout and Contents of the Session Reminder Emails
• Notification Preferences

Who will receive Session Reminder Emails?

Individuals will receive email reminders for any session in which they are listed as Attendees. This includes sessions at the global level or within their own groups. 

This can occur in two ways:

• Individuals have signed up for themselves by clicking the "Attend Session" one-click sign-up button.
• Individuals have been added as attendees by either a site admin or a group admin. 

  

Layout and Contents of the Session Reminder Emails

Below is an outline of the email contents. The sample email images are numbered to correlate.  

1. Logo: The logo displayed here is what is set under the “Email Brand Settings”
2. Welcome Message: The message is personalized with the user’s name and your Site Nickname from the "Email Brand Settings": “You just received an event reminder from…”
3. Session/Event Details: 
   • Session title
   • Relative date/time information displays in the time zone specific to each individual.
   • Session banner image
   • Call to action, either "view event" or "join event"
4. Footer: This will contain up to 3 links
   • Contact Page: [optional] This can be an internal page on Community or an external page link, and it must be set within the “Email Brand Settings.”
   • Privacy Policy Page: [optional] This can be an internal page on Community or an external page link, and it must be set within the “Email Brand Settings.”
   • Manage Preferences: Members can opt out of this specific Daily Digest email template/campaign within their notification preferences/settings.
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Notification Preferences

No setup is required—these reminders will automatically be sent for all scheduled sessions.

Opting In/Out of the Session Reminders

1. Click on your avatar in the upper right corner, and go to Settings.
   • Members can also be linked here when clicking Manage Preferences from the Session Reminder email footer.

     

2. The Event Reminder Emails preference is defaulted to on for all members; however, they can toggle it off and on as desired.

   

3. Members' time zones will be set automatically upon their first login; however, they can update this as needed. This sets the time zone display within the email for sessions and meetings (rather than defaulting to a time zone such as UTC).