Deactivating Users on the Community Platform
Feb 26, 2025
15
Introduction
Association/chamber staff members who have site-level admin permissions within Community have an updated user dashboard area to manage users.
User Dashboard Area for Site Admin Highlights:
- All users (admins and members) will be displayed in a single table, eliminating the previous two-column format.
- Filtering capability to limit the list of users to: All Users, Admins, Members or Deactivated.
- "Role" dropdown field.
- Icon/button to "Deactivate" and "Reactivate" a user.
- Editing a user is done in the side panel instead of a popup.
Where to find?
Go to Site Settings then under Utilities, click on Users.
Feature to "Deactivate" Users on the Community Platform
- Association/chamber staff members who have site-level admin permissions within Community are able to deactivate users on the Community Platform.
- Clicking on the icon to "Deactivate User" will present you with a list of reasons to choose from. The additional comments are optional except when "Other" is selected.
- The deactivated user will receive a message on the screen if they are deactivated while logged into the Community Platform. The same message will be displayed for the user if they are still able to authenticate via the member portal and attempt to log into Community.
- Upon clicking on "I Understand", they will automatically be logged out of the platform.
Deactivated Users:
- Will not display in any directory, globally or within groups.
- Are not able to be searched in any directory.
- Are able to be searched in the global search, however, when viewing their profile the message will display "This Profile is Deactivated". Their profile photo and other profile information will not be displayed.
- Can be seen in the search results within Messenger; however, are not able to be direct messaged.
- Will not have their content removed as part of the deactivation process, however, site and group admins can selectively go through and delete content as needed (i.e. discussion & feed content).
Reactivating a User:
- In a similar process, those with Site Admin permissions can reactivate a user. The icon on the dashboard will show as "Reactivate User".
