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Introduction
The Community platform has best practices and overall tips we recommend and would like to highlight:
- Best practices for end-users
- Sample Community Guidelines
- Sample email language for launching Community to end-users
- Community Terminology for Clients and End-Users alike
Best Practices for End-Users
- Login using an up-to-date web browser. The preferred/recommended browser is Chrome.
- Click around throughout the site upon first login to become familiar with the Community. In the top right corner, select the Profile icon to edit your Profile. Here, you can put important details about yourself, your experience, your interests, and more. This helps the Community get to know you!
- Modify your Profile setting by clicking the Profile icon and selecting Settings. This is where you can manage your notification preferences, profile privacy, and more.
- Click into and view your Groups. Introduce yourself or join in an existing discussion.
- View the feed to see announcements and exciting news. Post fun personal or professional updates of your own in the feed.
- When logging in and participating in the Community, you may need to disable any existing VPN connections or Firewalls.
- Confirm in your device settings that your browser allows the use of a microphone and camera.
- Disable any active browser extensions such as pop-ups or ad blockers.
- At any time, you can test your Internet Speed at: https://www.speedtest.net.
Sample Community Guidelines
Overview:
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The goals of this Community are to assist our members in personal and professional pursuits, to help maintain friendships and connections formed, to build strong and mutually beneficial ties between all members, to promote goodwill in the community, and to stimulate interest and enhance involvement with our organization through increased opportunities for engagement.
In order to meet the goals of this Community, it’s important for members to feel like they are in a safe place that is populated by people with shared interests. As such, we request that you read and adhere to the guidelines that follow.
Guidelines:
- Respectful communication. Members should engage in respectful and courteous communication at all times, avoiding insults, harassment, or demeaning language.
- No hate speech or discrimination. Content promoting hate or discrimination based on race, ethnicity, gender, sexual orientation, religion, or disability is strictly prohibited.
- Privacy. Members must respect the privacy of others and not share personal information without consent.
- No spam. Excessive posting of self-promotional material, spam, or irrelevant content is prohibited.
- Content relevance. Posts and discussions should be relevant to the community’s purpose and topics.
- No illegal activities. Discussions or content promoting illegal activities, including piracy, illicit drug use, or other unlawful conduct, are forbidden.
- Source crediting. When sharing information or content from other sources, members should credit the original source.
- No explicit content. Sharing explicit, adult, or NSFW (not safe for work) content is not permitted.
- Constructive criticism. When offering criticism, it should be constructive and aimed at helping and improving, rather than disparaging or belittling.
- Report rule violations. Members should report any content or behavior that violates the community guidelines.
Use messaging responsibly. These tools are intended to keep members in touch with one another, to help facilitate networking and to promote common interests. Some examples might include:
- Inviting local area members to a networking event or to join a local runners club.
- Helping to coordinate a virtual meet-up.
- Reaching out to individual members for advice, to reconnect, or share resources.
Consequences:
We will take action when we see someone violating these guidelines. Sometimes that just means giving someone a warning; other times it means revoking certain privileges or accounts entirely. Corrective action is at the discretion of our Membership & Community team. We request that all community members report behavior that violates our guidelines to SUPPORT EMAIL.
Agreement:
By logging onto the community and activating your profile, you are considered to be in agreement with the terms and conditions listed above.
Sample Email Language for Launching Community to the End-User
Welcome to the ______ Community! We’re excited you’re here! For you to have the best experience in our Community, please begin by logging in with the following steps:
- Navigate to the Community HERE.
- Enter your Info Hub Login Credentials.
- Click Login.
- You will be taken to an Approval Screen to confirm you allow the Community to capture your First Name, Last Name, and Email.
- Click Continue to Approve.
- You are now logged in to the Community!
Once you have successfully logged in, please navigate around the site by clicking the Top Navigation to view different pages. On the left side of your screen, you will see Quick Links to important information & all of your assigned Groups.
Start by clicking into your Groups and introducing yourself on the Feed! Or, join in a focused Discussion topic that you’re passionate about. There are many ways to interact in the Community!
The next time you log in, you will only need to enter your Info Hub Login Credentials and then you will instantly be taken into the Community.
Have questions or need help? Contact us at SUPPORT EMAIL.
Community Terminology for Clients and End-Users Alike
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Feed
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Discussion
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Group
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Post
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Discussion Topic
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Admins
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Private/Public/Secret
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Resources
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Meetings/Sessions
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Quick Links
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Messages
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Notifications
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Profile
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Settings Menu
